Situation: we signed a contract for home security a few years ago. The original company sold accounts to Alliance home security. Our monitors started to fail and we called to have a service person come out to replace. They informed us that since taking over, they had a few areas that were out of their 100 mile range and couldn't service. Let us out of the contract and said we owe nothing more. I have the email stating such.
Last month I received an invoice saying that I owe $35 for services to Safe Home Security. Called and explained the situation to 3 different people, left 2 supervisors voicemails and never got resolution. Finally got in contact with someone that said she'd take care of it. Thought it was done.
Came home today to another bill from Safe Home Security. Called back and explained what happened again. The individual said I'm on the hook for the full original contract. He is submitting a review of it since there never should have been a contract to be sold. Also stated that if my account goes past due it will hit my credit rating.
I have contacted the BBB but was curious if there is anything else I should do?
Last month I received an invoice saying that I owe $35 for services to Safe Home Security. Called and explained the situation to 3 different people, left 2 supervisors voicemails and never got resolution. Finally got in contact with someone that said she'd take care of it. Thought it was done.
Came home today to another bill from Safe Home Security. Called back and explained what happened again. The individual said I'm on the hook for the full original contract. He is submitting a review of it since there never should have been a contract to be sold. Also stated that if my account goes past due it will hit my credit rating.
I have contacted the BBB but was curious if there is anything else I should do?
